The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America
June 2-3 2025
| The Camby, Phoenix, USA
View the presentation above with Kathleen Hickey from GetFeedback at the CX Exchange BFSI 2021 in Miami, as she share key insights on:
• Providing personalized data driven services like text alerts and recommendations to improve customer’s financial behaviours
• Exploring technology such as AI/ML/Big data
• Inducing a positive emotional response though gamification
• Unearthing gaps in experience, customer needs and gripes by digging deep into data
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Address: IQPC Ltd, 129 Wilton Road,
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Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
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