The Invitation-Only Meeting for Customer Experience Executives in Banking, Financial Services, and Insurance in North America
June 2-3 2025
| The Camby, Phoenix, USA
View the presentation above with Ashley Nagle Eknaian, Chief Digital Strategist, Head of Eastern Labs at Eastern Bank at the CX Exchange BFSI 2021 in Miami, as she shares key insights on:
• Examining the budgetary, legal and regulatory challenges that have impeded API adoption and eliminating them by including these teams in the design phase
• Overcoming the language gap between incumbent providers and next generation fintechs with a cohesive approach
• Exploring the value of data standards in scaling safe data aggregation
• Gaining the buy in of senior leadership teams by translating the value to a language they understand
• Setting innovation challenges for all employees to encourage a culture of critical thinking and idea generation
• Identifying the right process to execute your project with the best interest of the customer in mind, whether that is an internal build or a collaboration with external vendors
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