2023 brought the 10th anniversary of CX BFSI USA Exchange West. As such, we compiled attendee analysis from the last decade, with guests such as JPMorgan Chase to Mastercard. Attendees are from organizations with an annual turnover of $1 billion or above, and have direct control over customer experience budgets as well as careers at the C-Suite level. This exclusive report from the CX c-level community uncovers the changing investment priorities since 2014, recent key challenges and predictions for the future.