It is the 10th anniversary of the CX BFSI USA Exchange in 2023. As such, we have compiled attendee analysis from the last decade, with guests such as JPMorgan Chase to Mastercard. Attendees are from organizations with an annual turnover of $1 billion or above, and have direct control over customer experience budgets as well as careers at the C-Suite level. This exclusive report from the CX c-level community uncovers the changing investment priorities since 2014, key challenges from 2022 and a reflection of previous future predictions.