North America's Premier Invitation-Only Meeting
for CX Leaders in Financial Services
May 19 - 20, 2025 | USA
CX Exchange for BFSI Day 2
8:00 am - 8:30 am
Registration and Networking Breakfast
8:30 am - 8:40 am
Chairperson's Opening Address
Building an Authentic, Customer-First Brand Through Employee Engagement, Key Metrics and Cultural Transformation
8:40 am - 9:10 am
Preparing your Organization for CX Driven Cultural, and Technological Transformation
9:10 am - 9:40 am
Reimaging Customer Experience to Stay Competitive
9:45 am - 10:15 am One-to-One Business Meetings
10:20 am - 10:50 am One-to-One Business Meetings
10:55 am - 11:25 am One-to-One Business Meetings
9:45 am - 10:15 am Define the Needs of Your Individual Customer Segments Through Customer Journey Mapping
10:55 am - 11:25 am Successful Omnichannel Strategies to Meet the Needs of Your Multichannel Customers and Deliver ROI
Leveraging Real-Time Analytics and Data to Gain a 360 View of the Customer for a More Personalized and Simplified Experience
11:30 am - 12:00 pm
Innovating Efficiently: Applying Learnings from Disruptive Banking to Your Digital Platforms
Marc Butterfield -
SVP of Innovation,
First National Bank of Omaha
12:00 pm - 12:30 pm
Balancing Human & Digital: How We Can Expect AI to Revolutionize Customer Experience
12:35 pm - 1:05 pm
One-to-One Business Meetings
1:10 pm - 2:00 pm
Networking Lunch
2:05 pm - 2:35 pm
One-to-One Business Meetings
2:05 pm - 2:35 pm
Taking Advantage of Live Chat for Customer Service Solutions
