North America's Premier Invitation-Only Meeting
for CX Leaders in Financial Services

June 02 - 03, 2025 | The Camby, Phoenix, USA

Download the 2024 CX BFSI West Agenda

Download the 2024 CX BFSI West Agenda

The CX BFSI West Exchange (May 21-22 | LA, California) is an invitation-only event for senior CX leaders from the banking, financial services, and insurance industries to meet, exchange, and discover the latest solutions that will help you remove roadblocks, deliver results and create value for you organization.

Our expert speaker faculty features a collection of inspiring experience leaders from top banks, insurers, and financial institutions, including BMO, USAA, MORGAN STANLEY, BANK OF HAWAII and many more. During this unparalleled and immersive two-day experience, attendees will hear personal perspectives and practical solutions to unlock business value and transform customer engagements.

2024's Key Themes include:

  • Personalization
  • Transforming CX with Data
  • Technological Transformation
  • Cultural Transformation

Download last year's agenda for the CX BFSI West Exchange and discover exactly how this exclusive meeting of senior executives can benefit you and help to find resolutions to all your CX challenges.



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