AI is on everyone’s agenda as the industry plans and prepares for the future of CX delivery in an increasingly digital age. From internal chatbots to personalized individual customer outreach, AI potential is endless; so how are you going to use it?

Through this panel we will debate and consider:

• Positioning AI as a tool in employee skillsets to better resolve at the front-line of customer service

• Utilizing Your Data and Customer Analytics to Benefit from Gen AI Potential

• Making an informed decision for build vs buy when tailoring solutions for your end-consumers

• Eliminating fraud and managing client authentication risk in an increasingly vulnerable market