NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN FINANCIAL SERVICES

📅 October 15 - 16, 2025 📍 USA

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Robert Sims

SVP Retail Services Greylock Federal Credit Union

CX Exchange for BFSI Day 2

3:10 PM EX for CX: Elevating Employee Experience for Customer Centricity

Any experience leader knows that to achieve optimal customer experience, employee experience needs to be perfected first. So how do you make sure your C-suite and wider organization see the benefits and ROI potential?

During this session we will discuss and deliberate how you can position the value of investing in employee experience to your wider business, and make it your most value tool for customer satisfaction and retention.

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda

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