NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN FINANCIAL SERVICES

📅 oCTOBER 15-16, 2024 📍 InterContinental Miami, Florida

BRAND NEW 2024 AGENDA

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Hilda Fassihi

Head of Business Transformation Customer Advocacy and Insights TD Bank

CX Exchange for BFSI Day 2

8:40 AM Establishing Business Transformation with a Customer Experience Lens

Integrating customer-centricity is fundamental for a centralized, strategic enterprise in what is undoubtably an unpredictable market. By removing silos teams can integrate solutions, better access critical client information, eliminate growing risks of lost customers.

During this opening session you will explore how a bank-wide initiative allows effective utilization of data and, more importantly, raises the profile of CX across senior leadership.

Check out the incredible speaker line-up to see who will be joining Hilda.

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