Era Ziroe

SVP / Director of Client and Employee Experience KeyBank

Era Ziroe is SVP and Director of Client and Employee Experience at KeyBank. In her role, Era acts as a catalyst for change, driving a client-centric culture throughout the bank. With her innovative thinking and expertise, Era inspires improvement in every aspect of the client journey, using transformative capabilities around listening, analytics, cross-functional collaboration, solution development, and employee empowerment to promote growth and enhance the overall lifetime value of clients. Era is dedicated to listening to clients and devoted to taking action. By staying attuned to the ever-changing perceptions, needs, and expectations of clients, she equips the organization with real-time data-backed insights. These insights are transformed into collaborative partnerships and actionable strategies to create remarkable and consistent experiences that fosters advocacy and long-lasting client relationships. Moreover, Era is passionate about nurturing an inclusive and client-focused culture that supports KeyBank's purpose to help clients, communities, and teammates thrive. She spearheads the development and management of various employee experience and recognition programs, ensuring that every teammate is engaged and motivated to provide exceptional client value.