With great economic uncertainty, growing regulations, and employee expectations, innovation needs to be at the core of enterprise operations. Consumer retention during this period, and for the future, will require a combination of building digital relationships and changing employee expectations to align with new goals.

Join us as we explore:

• Reimagining the expectations of your future teams to deliver specifically to your customer expectations

• Evaluating the role of online and in-branch to make investments with successful ROI

• Defining our CX programme to best align resources and prioritize next steps

• Consolidating data to drive focus whilst remaining adaptable with changing regulations