Craig Florio

Former VP of Strategy and Transformation Synchrony Bank

Craig Florio is a 28 year veteran in the financial services and contact center space. Formerly the VP of Strategy and Transformation for Synchrony Bank, Craig improved automated self service by 2%-3% annually for over 10 straight years, earning multiple Industry Best awards and saving tens of millions of dollars while improving every customer’s experience…. Craig currently is an independent consultant (Black Red Consulting) within the Fintech and Payments Industries. He is a customer first advocate, leveraging consumer data to develop Automation Strategies and Roadmaps that puts the experience at the center of each solution.