Ashley Eknaian

Chief Digital Officer Eastern Bank

CX Exchange for BFSI Day 2

11:30 AM Voice of Customer Panel: Investing in Your Customer Facing Teams for Immediate Resolutions & Results

• Aligning your cx channels to your most profitable and targeted segments for achievable ROI

• Educating internally to drive cross-functional collaboration with the aim of expanding your customer bases

• Leveraging the voice of your employees for frontline customer feedback

• Appealing to the masses whilst remaining focused on specific consumer markets

Check out the incredible speaker line-up to see who will be joining Ashley.

Download The Latest Agenda