2024 Speakers

Meet the expert speaker faculty for the 2024 Customer Experience Exchange for Banking, Financial Services and Insurance!

If you are interested in speaking at this event, please contact Ellie McIntosh on info@exchangeevents.co.uk or call +44 (0) 207 368 9484.

Chair


2024 Speaker Faculty


Hilda Fassihi
Hilda Fassihi
Head of Business Transformation Customer Advocacy and Insights
TD Bank
Christopher Colley
Christopher Colley
Independent CX Consultant and Co-founder/CEO
Nimble Labs
Trish Wethman
Trish Wethman
Chief Customer Officer
Best Egg
Aud Jucaitis
Aud Jucaitis
SVP NextGen Enterprise Transformation
KeyBank
Tim Ferrio
Tim Ferrio
Chief Experience Officer
Team Once Credit Union
Shruti Basavaraj Ahluwalia
Shruti Basavaraj Ahluwalia
Head of CX Strategy, Citi Branded Cards & Unsecured Lending
Citi
Robert Sims
Robert Sims
SVP Retail Services
Greylock Federal Credit Union
Sasha Klenova
Sasha Klenova
AVP - Customer Experience, NPS and Research
John Hancock
Jesse Slovenec
Jesse Slovenec
Head U.S. Consumer Segment Strategy & Management
BMO Financial Group
Ashley Eknaian
Ashley Eknaian
Chief Digital Officer
Eastern Bank
Mindy King
Mindy King
Customer Experience Director
Windward Risk Managers
Ray Harris
Ray Harris
SVP Senior Director of Client Success
First Citizens bank
David Whitehead
David Whitehead
VP Claim Customer Support
The Hartford
John Almeida
John Almeida
Global Head of Wealth Management Industry Solutions
ServiceNow
Nick Allen
Nick Allen
Head of UX Institutional
Fidelity Investments
David Hassman
David Hassman
Senior Vice President - Product
Syniverse
Jordan Belfort
Jordan Belfort
The Wolf of Wall Street
Jordan Belfort
Lloyd Marriott
Lloyd Marriott
JPMorgan Chase & Co
Chase Bank
Bill Bruno
Bill Bruno
CEO
Celebrus
Cory Mann
Cory Mann
VP of Products
FNBO