Merryn is passionate about building the mindset, skillset and toolset of teams and organisations to be truly customer obsessed. With a wealth of marketing, CX and digital innovation knowledge and experience to share, Merryn is a transformational leader who believes customer insight, curiosity and empathy are key to fostering customer-centricity. It’s this customer-led approach that’s led Merryn to work at the forefront of customer transformation programs throughout her career. She understands the challenges and rewards of organisational transformation programs and having worked with companies across Australia to transform CX and innovation strategies and capabilities.