With almost 20 years of experience in customer service, sales, and business development, I am passionate about creating easy and delightful customer experiences that drive revenue and loyalty. I am the Founder and Director of The Customer Connexion, a customer experience consultancy and training company that helps startups, small, and medium-sized businesses improve their customer journey and increase their sales. I am also the National Customer Experience Manager at Coles Group, where I oversee the supermarket checkout experience for over 800 stores across Australia. As a customer expert and problem solver, I have a deep understanding of the challenges and opportunities that customers, frontline employees, and management teams face in different industries and contexts. I have worked with various organizations, from education to entertainment, to retail and implement customer-centric strategies and solutions that enhance customer satisfaction, retention, and advocacy. I have also developed and delivered customer service training programs that empower teams with the skills and tools to deliver exceptional service and exceed customer expectations. My mission is to share my customer magic and insights with businesses that want to grow and thrive by putting their customers first.