Customer Contact Week Digital ANZ 2021

25 - 27 May, 2021 | Free Online Event |AEST

Rebecca Martin

Head of Customer Experience and Sales Support Humm Group

        

Day One - 25 May 2021

11:30 AM Navigating the path to a cloud contact centre : Humm Group’s experience

Humm Group migrated from a set of disparate on-premises platforms to a cloud-based contact centre solution.

 

Join the discussion to learn about- 

  • Their journey to the cloud and lessons on the way
  • How they built a business case for cloud migration
  • Decision on the choice of channels to serve a wide demographic range of customers
  • Benefits seen from cloud migration


https://event.on24.com/wcc/r/3173807/6CD0DF07086F16A21EB766EFE64E6C77