Dive into our State of Service research and hear how service experts see their next 12 months.

• Nigel Piper, Executive General Manager Customer Experience at Xero shares how Xero uses content and digital experiences to transform service from support to being trusted advisors for their customers. The Xero team "works-from-anywhere", using new tools, like Slack, to remain connected and are unified through the vision of the Chief Customer Officer. Expect similar trends in an industry near you.
• Yvonne Timson, COO, Community Vision shares how the pandemic is a compelling event for digital adoption even for the older demographic. Organisations are co-designing new ways of working by putting the control in the hands of the client paired with technology. During the pandemic, field service provides new opportunities for growth and digital communities are the key to us all aging well.
• Experienced technology analyst and VP Product Strategy, Olive Huang shares how organisations in Australia are in cost optimisation mode implementing automation to maintain experience and value optimisation, rationalising their portfolio of products to focus on what is most important to the company and customers.