Siteminder is a technology company that helps hotels overcome this challenge. Siteminder works with more than 35,000 hotels in 160 countries and generates 100 million reservations worth $US35 billion in revenue each year. As its operations expanded around the world, the company needed to constantly invest in communications infrastructure. With staff and client numbers continuing to grow, Siteminder’s IT team realised that something had to change. 

Join Siteminder's Global ICT Director, Michael Badham to learn how Siteminder:

• Deployed a cloud-first strategy to transition from four existing PBXs across the world, to an all-in-one platform to support their telephony and contact centre requirements.
• Has improved utilization of team members and staff performance, as well as ensuring consistently high levels of customer service at all times.
• Reduced their operational costs and simplified global management and support. 

Ondemand link : https://event.on24.com/wcc/r/3173809/AFABBA2E4CCC741A85920F29F682F2C1