Customer Contact Week Digital ANZ 2021
25 - 27 May, 2021
| Free Online Event |AEST
David Gardner is the vice president of research & insights at Talkdesk, focused on championing the voice of the customer and marketplace across all strategic endeavours and thought leadership. For the past 18+ years, David has been a senior research leader across several industries, including retail, healthcare, and SaaS, and has spent time working in both agency and client organizations. Prior to Talkdesk, David was leading the B2C and industries insights groups at Salesforce. David is based in San Francisco, California.
Day Two - 26 May 2021
1:30 PM The Customer Experience Revolution: Reimaging CX through the Contact Centre
Talkdesk will reveal insights from our recent Industry Trilogy research report series, outlining how leading companies are re-examining and prioritizing stronger customer experience across key verticals, including financial services, healthcare, and retail. Insights are backed by global research conducted across North America, Europe and ANZ
● Explore and unpack some of the top priorities and pain points facing CX professionals today - across Financial Services, Healthcare, and Retail
● Gain a better understanding of why CX professionals are committed to improving CX but are struggling to do so
● Examine how the role of the contact centre is evolving to help transform and deliver better CX
● Establish CX as a differentiator: the opportunity to adapt your contact centre from cost to profit centre
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