Lead Sponsor
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Adam King
Group Director for Customer, Marketing, Audience Enablement & Corporate Technolo
Foxtel Group
Tina Morrell
General Manager, Customer Strategy and Experience
NRMA
Derek Laney
Head of Product Marketing, APAC, Service Cloud
Salesforce
Renzo Urzua
Global Contact Center Management Trainer
Mastercard
Yvonne Timson
Chief Operating Officer
Community Vision
Jason Smith
Director of Service & Agent Experience
Foxtel
Nigel Piper
Executive General Manager Customer Experience
Xero
Olive Huang
Vice President, Product Strategy
Salesforce
Anna Stokes
Director – Global Product Management
Enghouse Interactive
Sam Hoare
Head of Sales APAC
Intercom
Tim Sulzberger
Service Design & Innovation Manager
REA
Ravi Sarogi
Co-Founder & President APAC
Uniphore
Christian Szilagyi
Country Manager, ANZ
Calabrio
Richard Spencer
Chief Customer Experience Officer
Business Australia
Sian Jenkins
Marketing Director, APAC
Genesys
David Gardner
VP Research and Insights
Talkdesk
Andrew Antal
Head of Marketing (APAC)
Talkdesk
Michael Badham
Global ICT Director
Siteminder
Matt Porta
Director, Customer Experience Solution Consulting
ServiceNow
Tim Buzza
Chief Customer Officer
attune.work
Tomer Garzberg
Co-Founder & CEO
ybot
Rebecca Martin
Head of Customer Experience and Sales Support
Humm Group
Sharyn Baker
Head of Customer, Transformation & Governance
BT Financial Group