19 June 2024
Deep Dive Series l 9AM SGT
As customer expectations continue to evolve at a rapid pace, organizations must embrace agility and adapt swiftly to meet the demands of today's discerning consumers. A staggering 66% of customers now anticipate a deep understanding of their individual needs and expectations from the companies they interact with. In this dynamic landscape, contact centers play a pivotal role in shaping customer experiences.
Operating in a hybrid work environment, contact centers must leverage a blend of talent, automation, effective communication channels, and a proactive approach to problem-solving to enhance both operational efficiency and customer satisfaction. The democratization of technology has opened up a world of possibilities, making innovation more accessible and exciting than ever before.
All Access: CX Week ANZ will delve into these critical topics, equipping you with the insights and strategies needed to navigate the evolving customer landscape and achieve success in 2024 and beyond. Join us as we explore the latest trends, best practices, and innovative solutions for empowering contact centers to excel in the new era of customer engagement.
Revamping CX with Technology, Omnichannel Integration and Employee Engagement in Hybrid Work
New for 2024
Omnichannel Excellence
Creating seamless omnichannel experiences that meet customers' needs across all touchpoints
AI and
Automation
Automation
Striking the right balance between human interaction and AI-driven automation in customer service
Elevating Agent Performance
Empowering agents with the right tools and technologies to deliver exceptional customer service
Meet your Speakers
Sally Haydon
Senior Executive, Contact Centre Leadership
ahm Health Insurance
Bala Prakash
Program Manager - New Products Development & Service Transformation
nbn Australia
Darko Popovic
Chief Operations Officer
Multitude Bank
Lara Salembier
GM, Customer Experience
South East Water
Bobby Stapleton
Senior Director, Human Support
Intercom
Paul Withers
Executive General Manager, Consumer Services and Insights
News Corp Australia
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All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
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Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
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