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Enhance Customer Satisfaction and Happiness with Next-Gen Contact Connections
Amid major shifts in the consumer and business landscape this year, companies in the Middle East are rapidly pushing for productivity while investing and moving to a digital first landscape.
From utilising data, to enabling a personalised and predictive services; or upgrading your CRM and CMS systems for a sought-after omni-channel experience; where first-contact resolution is not just your goal, but your reality; or deciding which cutting edge technologies to invest in, from chatbots to virtual assistants the contact center space is constantly moving forward and fast.
This shift and increased expectations from customers requires companies to move at a rapid pace to ensure they do not get left behind. But with change comes huge opportunities and benefits to both companies and customers.
With that in mind, Customer Contact Week: Middle East 2020 will be focused on:
From utilising data, to enabling a personalised and predictive services; or upgrading your CRM and CMS systems for a sought-after omni-channel experience; where first-contact resolution is not just your goal, but your reality; or deciding which cutting edge technologies to invest in, from chatbots to virtual assistants the contact center space is constantly moving forward and fast.
This shift and increased expectations from customers requires companies to move at a rapid pace to ensure they do not get left behind. But with change comes huge opportunities and benefits to both companies and customers.
With that in mind, Customer Contact Week: Middle East 2020 will be focused on:
- Maintaining customer loyalty with hyper-personalisation
- Improving first contact resolution in the contact centre
- Create an innovative edge and reduce costs with chatbots
- Empowering contact centre agents with automation
- Creating an omni-channel customer service experience
5 Reasons to Attend
Hear the best case studies from the region
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Hear the best case studies from the region
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Featured Speakers
Mahmoud Ewidah
Customer Excellence Manager
Farfetch Middle East
Sally Haydon
Senior Executive, Contact Centre Leadership
ahm Health Insurance
Mohamed Taha
(Former) Contact Centre Operations Manager
Emaar
Omnia Mostafa
Head of Customer Experience
CEMEX UAE
Mathias Muehlfelder
Senior Director, Product Management
Syniverse
Sean Rooney
Product Manager, AI
Genesys EMEA
Ahmad Sidawi
Senior Account Executive
Genesys Saudi Arabia
Mohamed Afifi
Managing Director
Genesys Middle East
Who attends our events
ON-DEMAND WEBINARS
Mahmoud Ewidah, Customer Excellence Manager, Farfetch Middle East
Mohamad Afifi, Managing Director, Genesys Middle East
Sean Rooney, Product Manager, AI, Genesys EMEA
Ahmad Sidawi, Senior Account Executive, Genesys Saudi Arabia
Sean Rooney, Product Manager, AI, Genesys EMEA
Ahmad Sidawi, Senior Account Executive, Genesys Saudi Arabia
Mathias Muehlfelder, Senior Director Product Management, Syniverse
PANEL DISCUSSION:
Sally Haydon, VP Digital Transformation & CX, Du
Mohamed Taha, (Former) Contact Centre Operations Managemer, Emaar
Omnia Mostafa, Head of Customer Experience, CEMEX UAE
Who you will meet
This event has been designed for Heads / Directors / General Managers of:
Customer Experience
Digital Transformation
Customer Engagement
Contact Center
Customer Feedback
Service Delivery
Customer Operations
Omni Channel
CCW & CX Network Live Online Events | By the numbers
1,100+
CXN LIVE: FEEDBACK & SATISFACTION 2019 REGISTRANTS
1,000+
CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS
& EMEA 2019 REGISTRANTS
1,200+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS
1,400+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS
CCW & CX Network Live Online Events | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
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