Smita Gaurav
Trainer & Senior Consultant
Etisalat Academy
Check out the incredible speaker line-up to see who will be joining Smita.
Download The Latest AgendaPre-Conference Masterclass Day: Sunday, 22 October 2017
Sunday, October 22nd, 2017
9:00 AM Hiring For Retention
This masterclass will highlight the best retention and hiring strategies with a focus on regional & cross-cultural context and competency-based hiring. Gain insights into aligning your respective hiring and retention strategies according to the latest trends.
Masterclass highlights:
- Aligning the hiring process to organisational core values
- Contact centre best practices – the HBR strategy as the new paradigm
- Competency-based hiring - hiring for psychological bench strength
- Hiring and retention in the GCC cultural context
- Cascading continuous learning as a retention strategy
- Retention through healthy work culture ecosystems
- Creating your own hiring strategy