22-24 October 2017
Dusit Thani, Dubai, UAE

Meet the speakers

Speakers

Basker Rangachari
SVP and Head of Brand, Marketing & Customer Experience
Mashreq Bank

Zohaib Malik
Head of Contact Centre and CX
GLOBIST

Jason Willicombe
Founder
Four-C - Experts in Context, Content, Channel and Cadence

Humphrey Davis
Head of Online Care
Virgin Mobile UAE

Paul Gale
Vice President - Global Contact Centres
Emirates Group

Stephen Kishore
Director Customer Excellence
Dubai Multi Commodities Centre

Smita Gaurav
Trainer & Senior Consultant
Etisalat Academy

Saif Al Abri
Senior Manager Training and Development
Omantel

Kazim Jessa
Head – Retail Contact Center Operations
Tanfeeth (A subsidiary of Emirates NBD group)

Omar Hashem
EVP Head of Digital Banking Division
The National Commercial Bank

Arijit Chatterji
Chief Business Officer
C-Zentrix

Carolina Nieto
Head of Global Customer Service (Supply Chain)
IFFCO Group

Ismail Mohammed
Senior Vice President of Customer Operations and Service Management
du

Gail Livingstone
Chief Operations Officer
ME Digital Group (ExpatWoman & Cobone)

Motaz Abdul Baqi
Department Head
Ooredoo Oman Contact Center

Myriam GHEDAS
General Manager
Vocalcom MEA

Ricardo Langwieder-Gorner
Chief Executive Officer
Silah Gulf W.L.L.

Adam Kay
VP Global Sales