Trionne Phillips

Director, Operational Excellence World Vision Canada

Trionne Phillips, Director of Operational Excellence at World Vision Canada, is a passionate advocate of technology-supported customer-centricity. With over a decade of transformative leadership, Trionne guides teams to excel in dynamic environments, navigating evolving business models and consumer behaviors. Her impactful roles at World Vision Canada, and other organizations such as the Australian Agency for International Development, and the United Nations, have honed her belief that understanding and addressing customer needs are crucial for delivering exceptional customer experiences that ultimately drive retention and vertical growth. At World Vision Canada, Trionne leads our award-winning supporter care team, focusing on strategy, customer experience and continuous improvement. She leverages data insights to streamline processes, increase efficiency, and elevate customer satisfaction. Trionne's innovative strategies incorporate generative AI and automation to enhance customer interactions and deliver personalized experiences.