Sinead hails from Ireland originally, arriving in Australia in 1999 and has been working in the recruitment industry since 2001. Sinead joined Robert Walters in 2003, celebrating 20 years with the company this year. During this time, she has held multiple roles across the business, starting the first Public Sector division in Brisbane in 2003, transitioning into the head of the Queensland business and more recently, being appointed as the Global Head of Customer Experience in early 2021. This was a newly created position within Robert Walters with a singular focus on enhancing the experience of the 3 customer pillars, Clients, Candidates and Colleagues. After over 20 years in the recruitment sector, Sinead is delighted to have a Customer Centric CX lens through which to view the industry and work closely with our business leaders to support even greater levels of engagement with our valued customer cohorts.