As budgets tighten and best in class companies maneuver around operational efficiencies while ensuring the best experience for their customers, AI rises to the surface as the de facto mechanism to provide automation, assistance, and analysis. These powerful solutions can be utilized in myriad ways to delight customers throughout their customer journey, empower the employees who support them, and provide valuable, actionable insights to business leaders for informed decision making. 

Join Mike Egli, CX Client Principle for Contact Centers and Jim Payne, Senior Manager, Product Marketing at RingCentral, as they discuss how AI can supercharge contact center operations, data and analytics and employee experience while cutting costs and increasing productivity.

Attendees to this session will learn:

• Scalability through automation: Understand how AI-driven automation can handle repetitive tasks, allowing contact centers to scale operations efficiently without compromising on service quality.
• Enhanced employee assistance: Discover how AI tools can assist employees by providing real-time information and support, enabling them to focus on more complex and value-added tasks.
• Actionable business insights: Learn how AI can analyze vast amounts of data to uncover actionable insights, helping business leaders make informed decisions and optimize contact center performance.