In today’s digital-first landscape, customers demand seamless, efficient, and personalized interactions across multiple channels. However, many organizations struggle to provide consistent customer service experiences, especially when customers switch from self-service to live support.

In this session, Devin Poole, Senior Product Marketing Manager at Coveo, will delve into the critical challenges faced in the omnichannel world and explore best practices for using AI-powered search and generative answering to overcome these obstacles.

Attendees will learn:

• Challenges in omnichannel customer service: Understand the common hurdles organizations face in delivering consistent experiences across multiple channels.
• AI-powered solutions: Learn how AI-driven search and generative answering can enhance self-service capabilities and provide seamless transitions to live support.
• Best practices for implementation: Gain insights into the best practices for integrating AI technologies to create a connected and personalized customer journey.