Bob Benner

Sr. Director of AI Strategic Sales Talkdesk

Bob Benner serves as the Sr. Director of AI Strategic Sales at Talkdesk, a leading AI-powered Contact-Center-as-a-Service (CCaaS) provider based in San Francisco, CA.

With over 30 years of experience in the Contact Center industry, Bob has held various leadership roles spanning professional services, product development, business operations, sales engineering, and partner development. He has worked with numerous prominent Contact Center players, including Aastra (acquired by Mitel), Genesys, UJET, Uniphore, and Cisco Systems. Notably, Bob spent 15 years at Cisco, where he played a pivotal role in establishing Cisco as a market leader in the Contact Center space through his leadership in service and sales engineering. Additionally, Bob has extensive international experience, having worked abroad in Germany and driving business development in Latin American markets.

At Talkdesk, Bob leads the AI Sales Strategy and oversees an advanced team of AI sales specialists dedicated to enhancing customer experiences through the integration of AI and automation across Talkdesk’s comprehensive CCaaS suite of solutions.

Bob holds a BS in Economics from Southern Methodist University (SMU) and an MS in Information Management Systems from the University of Maryland Global Campus. He resides with his family in McKinney, Texas.