All Access: Future Contact Centers 2024
July 09 - 10, 2024
| Free CX Network Webinar Series
Contact centers must evolve to meet rising customer expectations and leverage technology to transform their operations.
The future of contact centers will be defined by those that embrace AI for efficiency; data and analytics for clarity; and omnichannel support for convenience. Striking a balance between automation and human touch, ensuring data security, and promoting employee well-being will be essential for success.
Those who adapt to the changing contact center landscape will not only meet but exceed
customer expectations in the digital era.
Join All Access: Future Contact Centers for thought-provoking discussions from industry
experts on how to create the next generation of contact centers.
Build the future contact center through AI, agent empowerment and omnichannel
New for 2024
AI-Powered Customer Engagement
Discover how AI and chatbots can enhance customer interactions, streamline processes, and provide a personalized touch
Agent Empowerment and Development
Explore innovative methods to attract, train, and motivate contact center agents, fostering a high-performance culture
Omnichannel Customer Support
Strategies to allows customers to interact with a business across multiple channels, whilst maintaining a unified view of the customer's journey
Meet your Speakers
Ledi Lapaj
Director of CX
Bank-al-Etihad
Joshua Tye
Senior CX Operations Leader
Cash App
Sabina Onwuka
Head of Customer Services
London Borough of Barking & Dagenham
Pierluigi Bosco
Global B2C CX Lead - Customer Operations
Shell
Vinay Parmar
Founder
Dhruva Star
Jim Payne
Senior Product Marketing, Product Management
RingCentral
Mike Egli
CX Client Principal - Contact Center
RingCentral
Devin Poole
Senior Product Marketing Manager
Coveo
Ollie Wildeman
Customer Satisfaction Manager
Big Bus Tours
Connie Nasho
Manager, Workforce Support
World Vision Canada
Trionne Phillips
Director, Operational Excellence
World Vision Canada
Melanie Mingas
Editor-in-chief
CX Network
Anna Startseva
Director, Product Marketing
Freshworks
Bob Benner
Sr. Director of AI Strategic Sales
Talkdesk
Aurélien Caye
Lead Solution Specialist
Sprinklr
Our Partners
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All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out whats coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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