ASIA'S PREMIER CUSTOMER & MARKETING LEADERS EVENT

19 - 20 March, 2025 | One Farrer Hotel, Singapore

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Venkatesh Bhardwaj

Chief Technology Officer – Customer Experience MakeMyTrip

• How customer expectations have evolved in the digital age and the importance of journey mapping in identifying these expectations.

• Personalising CX through customer data and insights to customise marketing messages.

• Optimising the customer lifecycle by continuously improving the customer experience at every stage.

Check out the incredible speaker line-up to see who will be joining Venkatesh.