Kevin O'Brien
VP, Application Development
Comcast
Check out the incredible speaker line-up to see who will be joining Kevin.
Download The Latest AgendaCONFERENCE DAY ONE
Tuesday, June 18th, 2019
9:45 AM ASK THE EXPERT SESSION: “CX TECH IMPLEMENTATION: THE DEVIL IS IN THE DETAIL”
Implementing, moving, and using a new technology involves a lot of work with many decisions to make. What is the best place to start? When should you seek help? How do you recover from a failure?
We asked Kevin O’Brien to share a list of CX tech implementation best practices and standards adopted through the process. The rest is in your hands with the open floor for questions!