Alex Bauman

The staggering success of customer-centric, platform-based digital businesses is a resounding endorsement of what customers value the most – speed, convenience, simplicity and great prices. Creating a digital ecosystem that facilitates the above should happen at the outset of your business’ strategic planning process, to enable you to integrate it throughout your customer experience strategy, which is highly challenging for long-standing telcos.

 

This thought-provoking session will dive into how you can rebuild your CEM ecosystem to be more customer-centric; followed y a group discussion exercise.