CX Market Leaders in Telecoms

With many in telecoms stretching forward to shake off the industry’s bad customer experience reputation, we pause to take a look at key industry trends for 2019 and the innovators in the market. The ebook will dig into exclusive data to map out customer happiness trends within the market using insight from telecoms respondents in CX Network’s research.

World-class customer and employee experience software and research vendor, MaritzCX, presents insight from its study of over 10,000 CX practitioners and outlines the business rewards available from high levels of CX maturity in telecoms.

What you will discover from this report:

Key industry trends for 2019 and the innovators in the market
Customer happiness trends within the market using insight from telecoms respondents
Uncovering the real value to customers and influence to customer retention
How companies adopt the carrot and stick approach. Involving incentivising compliance and providing a drawback for going against the change
How Telecoms companies perform with comprehensive CX strategies, and a higher level of CX maturity experience

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