Wei Jie, a dynamic Head of Customer Experience known for spearheading transformative initiatives in service excellence and change management. With a strategic mindset, he drives organizational success by aligning customer-centric strategies with business objectives. His leadership fosters a high-performance culture, emphasizing continuous training and development to empower teams. Being in the Customer Experience scene in different industries for the past 16 years, he is committed to elevating customer satisfaction and ensuring organizations thrive in today's competitive landscape.