A gathering of internal champions and enterprise leaders driving change needed for customer transformation
March 26 - 27, 2024 |Grand Copthorne Waterfront Hotel, Singapore
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division Inland Revenue Authority of Singapore (IRAS)Raymond is currently leading service strategies, innovation, and omni-channel taxpayer experience efforts at the Inland Revenue Authority of Singapore (IRAS) as the Assistant Commissioner of Taxpayer eXperience Division. He is concurrently the Quality Service Manager at IRAS.
Main Conference Day 1 - Tuesday, 26 March 2024
9:10 AM Fireside Chat: Building a Strong Culture for Successful Digital and Customer Transformation
- Discussing the importance of creating a digital culture within organisations to drive successful transformation
- Considering the challenges of change management and how to overcome them
- Exploring ways in which leaders can foster a digital mindset, and create a culture of innovation and agility
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