Louis Teoh is the Regional Director, Commercial Operations at Genesys APAC. Louis is responsible for Go-To-Market and Cloud CX commercialization strategy in APAC. A staunch advocate of better business outcomes through data-driven CX, Louis has helped organizations adopting SaaS/PaaS tech stacks with the change management necessary to advance move-to-Cloud and interleave enterprise A.I. & CX. Prior to Genesys, Louis held regional leadership positions, based in North America and Asia – with advanced analytics provider, SAS Institute, as well as management consulting firm, Accenture. Louis holds an MBA and Degree in Computer Science from the National University of Singapore.