Khachig Kabakjian

Global Chapter Head, Real-Time Engagement Standard Chartered Bank

Khachig is passionate about customer centricity, real-time Decisioning & the application of AI & machine learning to automate & hyper-personalised customer interactions. A senior leader with over 20 years of experience in large, complex, and strategic engagements across different business domains from Financial Services, Telecommunications to Stock Exchange and Public Sector

Main Conference Day 1 - Tuesday, 26 March 2024

9:50 AM Fostering Collaboration and Agility for Customer-Centric Innovation

  • Discussing the importance of collaboration and agility in driving game-changing innovation for real-time customer engagement
  • Exploring different collaborative techniques and tools, including cross-functional teams and agile methodologies
  • Considering the challenges of organisational change and how to foster a culture of innovation and agility

In Partnership With :

CX Network

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