A gathering of internal champions and enterprise leaders driving change needed for customer transformation
March 26 - 27, 2024 |Grand Copthorne Waterfront Hotel, Singapore
Darko Popovic
Chief Operations Officer Multitude BankDarko is a forward-thinking leader with 20 years of experience in Customer Operation units and Customer experience management. He is experienced in establishing and transforming Customer Service business functions with international cooperation. He is also experienced in establishing offshore operation and managing external partners, BPO. His focused is on innovations, digital transformation & CX design.
Main Conference Day 1 - Tuesday, 26 March 2024
4:40 PM Building an Effortless Customer Experience through Successful Digital Transformation
- Defining transformation goals aligned with business objectives and map all customer touchpoints
- Establishing teams with clear responsibilities for each touchpoint and set measurable goals
- Using data and feedback for ongoing improvements, fostering a customer-centric culture
Main Conference Day 2 - Wednesday, 27 March 2024
11:10 AM C-Suite Panel Discussion: Harnessing Data-Driven Personalisation for Real-Time Customer Interactions
- Discussing the importance of data-driven personalisation for delivering real-time customer interactions
- Exploring different data sources and analytics techniques that can be used to personalise customer interactions
- Considering the ethical implications of data-driven personalisation and how to balance personalisation with privacy concerns
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