Chairperson

Neeta Lachmandas
Neeta Lachmandas
Founder
Conscious Service
Vineet Sharma
Vineet Sharma
Chief Operations Officer, Pizza Hut Asia Pacific
Pizza Hut

Key Industry Speakers

Guillermo Arbeiza
Guillermo Arbeiza
Chief Customer Officer
.
Eric Wong
Eric Wong
Group Chief Data & Strategy Officer (GCDSO)
National Healthcare Group, Singapore
David Tay
David Tay
Chief Information Officer, Asia,
Lendlease
Ricky Chau
Ricky Chau
Chief Strategy & Customer Officer
CBC Tech
Darko Popovic
Darko Popovic
Chief Operations Officer
Multitude Bank
Jackson Ng
Jackson Ng
Chief Operating Officer and Chief Technology Officer
Azimut Asset Management
Lionel Chok
Lionel Chok
Chief Metaverse Officer
WorldX
Dhiren Amin
Dhiren Amin
Chief Customer Officer
NTUC Income
Raymond Tan
Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)
Nikolaus Ong
Nikolaus Ong
Chief Operating Officer
Como Club (A COMO Group Co.)
Abhishek Rathi
Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb
Sok Hoon Koo
Sok Hoon Koo
Marketing Communications Director, Asia
The Travel Corporation
Clara Lee
Clara Lee
Chief of Practice, Data Science
NUS-ISS
Denise Tan
Denise Tan
Marketing Director
MHC Asia Group
Wei Jie Kwan
Wei Jie Kwan
Head, Customer Experience Transformation
Thomson Medical Singapore
Sebastien Boisseau
Sebastien Boisseau
Regional Head Customer Engagement, Digital Marketing & Innovation | APAC
Menarini Asia-Pacific
Azlan Sani Md Morshid
Azlan Sani Md Morshid
Head Strategy & Transformation TGBS
Tenaga Nasional Berhad GBS
Sushmita Mohapatra
Sushmita Mohapatra
Head of Retention & Conversion, EUDTC
Reckitt
Katja Forbes
Katja Forbes
Head of Client Experience
Standard Chartered Bank
Nikki Taylor
Nikki Taylor
Director Marketing Growth Strategy Asia Pacific
UPS
Anjali Kalia
Anjali Kalia
Assistant Vice President – Digital Excellence
IHH Healthcare
Khachig Kabakjian
Khachig Kabakjian
Global Chapter Head, Real-Time Engagement
Standard Chartered Bank
Sophia Augustina
Sophia Augustina
Global Demand Strategy Lead
IBM
Gursimran Singh
Gursimran Singh
Head of Strategy
PHD Media
Louis Teoh
Louis Teoh
Regional Director, Commercial Operations
Genesys APAC

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