Kyle Kovacs

AI has transformed the customer experience landscape as we knew it. Conversational AI empowers customers to self-serve, while AI-powered journey and sentiment analysis provides actionable insight at unprecedented speed. These innovations hold the potential to significantly reduce customer churn and improve key metrics like customer satisfaction and Net Promoter Score (NPS).

As we navigate this transformation, however, we must confront a series of challenges. These include siloed customer data that minimizes AI’s potential, mis-alignment across teams and ineffective AI implementation resulting in missed opportunities.

In this webinar, Kyle Kovacs, Manager, Solutions Consulting at Verint will explore the CX opportunities presented by AI and address the challenges associated with successful implementation.

Join this session to learn:

• Maximizing AI’s impact: How to integrate siloed data sources and enhance AI’s effectiveness in delivering actionable insights across the entire customer journey.
• Building alignment across teams: Explore best practices for ensuring cross-functional collaboration to drive seamless AI implementation and foster unified CX strategies.
• Boosting key CX metrics: Learn how AI can reduce churn, improve customer satisfaction, and raise your Net Promoter Score by leveraging real-time data and insights.