Future-Proof your CX with Agentic AI: Autonomous, Intelligent, Immediate
March 25 - 26, 2025
| Free CX Network Webinar Series
Rishi Rana
CEO Cyara
Rishi is responsible for Cyara’s product strategy as well as all customer-facing operations which include global sales, marketing, customer support, customer success, and professional services.
Rishi brings over 25 years of experience in scaling businesses towards success, driving innovation, and achieving operational excellence. He has a proven track record of successfully integrating acquisitions by crafting and executing visionary strategies that harness capabilities and maximize efficiencies that drive bookings, revenue, and margin growth as well as operational excellence.
Prior to Cyara, Rishi was EVP at PowerSchool [NYSE: PWSC] where he led the strategy and growth of three separate PowerSchool business units. In that capacity, he played a pivotal role in expanding the overall business, growing revenue both organically and through multiple acquisitions, ultimately achieving a record high market valuation. His extensive experience also includes leading the global transformation of disparate product and service lines at AGDATA, as well as several leadership and executive positions at renowned software powerhouses such as SumTotal, Skillsoft and Microsoft.
In his free time, Rishi is an avid hiker and runner, and has been practicing meditation for several years. When not traveling, Rishi spends time with his wife and two children at home in Texas.
Day One
11:30 AM Scale AI with confidence: Reduce risk and build trust
AI is redefining customer engagement, but without a solid governance strategy, it can introduce unforeseen risks—compromising security, compliance, and trust. A recent study found that approximately 63 percent of customers are concerned about potential bias and discrimination in AI algorithms and decision-making (Zendesk). In addition, 70 percent of customers stated that they won’t purchase from a company that has lackluster security measures (Zendesk). When there is so much competition, all vying to gather customers, you can’t risk degrading your customers’ loyalty from an easily preventable risk. For an organization that wants to succeed in the coming years, it’s a no-brainer. To stay ahead, industry leaders must move beyond AI adoption and focus on responsible, risk-aware implementation.
Join an expert-led discussion with Rishi Rana, CEO at Cyara, Janet Vito, SVP Marketing at Cyara, along with Andrew Smith and Sean Robago of Kenway Consulting on mitigating generative AI and LLM risks while ensuring secure, seamless, and scalable operations.
Drawing from Cyara’s latest whitepaper, we’ll share proven governance strategies to help businesses harness AI’s full potential—without the risk.
- Identify and mitigate generative AI and LLM risks: including key challenges such as hallucinations, bias, and compliance gaps. Learn how to minimize risks before they impact CX.
- Proven AI governance strategies for contact centers: Explore best practices to ensure AI aligns with business goals, regulatory requirements, and customer expectations.
- Real-world success stories: Learn how leading brands deploy AI responsibly, balancing efficiency, trust, and scalability in customer interactions.
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