For years, AI voice agents have overpromised and underdelivered. Robotic interactions, frustrating dead-ends, and “Sorry, I didn’t get that” loops left customers longing for a human rep. But something has changed.

AI agents are no longer just glorified IVRs. They’re evolving—fast. Advances in language models, real-time business logic, and adaptive learning mean AI agents can now handle complex conversations with nuance, accuracy, and even a little charm.

Voice AI isn’t here to replace humans—it’s here to empower them. The future of AI in CX isn’t man or machine; it’s man with machine. The companies that embrace this partnership will lead the way. In this session, we will delve into how to effectively implement AI agents, avoid common pitfalls, and leverage AI to empower human agents, not replace them.

Attendees will learn:

• The voice AI breakthrough: What’s driving the tipping point and why AI agents are finally ready for prime time.
• AI and human synergy: How AI and humans work together in harmony—why there’s no AI agent without human input, training, and oversight
• Automation done right: Common pitfalls to avoid and how AI frees human agents for higher-value, more impactful work.