Declan Ivory, Intercom’s VP of Customer Support, is an experienced senior leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation. Prior to joining Intercom, Declan worked for nearly a decade at Amazon Web Services, Tableau Software, and Google Cloud, where he specialized in building scaled support operations, improving operational excellence, and driving technical innovation in the delivery of support. At Intercom, Declan is driving an AI-first ‘Customer Service’ strategy that is focused on transforming the customer experience, enhancing the support role, and moving support to be a real driver of value for the business. Declan received his Bachelor of Engineering (BE), for Electrical and Electronic Engineering from the University College Dublin. He lives in Ireland but is an avid traveler including undertaking numerous trips on the Camino de Santiago. His passions include rugby, 80s music, and being a father of seven wonderful young adults.