Empowering Connections and Enhancing Experiences with AI
11-12 March 2025 | SGT
l Free CX Network Webinar Series
The combination of evolving technology and fast-paced changes in customer expectations means brands in the APAC region need innovation and adaptability more than ever.
According to our Global State of CX report, automation and AI are the top trends influencing CX in APAC. Furthermore, 22 percent of organizations are planning to invest in AI and machine learning, reflecting a growing emphasis on integrating advanced technologies to optimize CX processes.
All Access: The AI Revolution in CX & Contact Centers APAC will present case studies and the tools for you to provide personalized, efficient, and seamless customer interactions and excel in a market where diversity and customer preferences pose unique challenges.
Elevating Customer Experience with Agentic AI
Past Speakers
Karen Spear
Head of Transformation
WooliesX
Laurette Lane
Credit Operations Manager
Toyota Finance New Zealand
Michael Dart
Chief Customer Officer
Energy QLD
Paromita Mitra
Head of AI for CX Enablement
Maersk
James Calder
Director of AI, Analytics, and Digital - APJ and ME
NICE
Roman Rafiq
Sr. Vice President & CIO
IGT Solutions
Prithvi Surendranath
Director, Solution Consulting, APAC
Sprinklr
Malcolm Koh
Head of Customer Experience Advisory
Freshworks
Tanusha Moodley
Principal Solutions Consultant
Zendesk
Sara Tavora
Acting Director, Student Retention & Success
Western Sydney University
Phill Townsend
Strategic Director of Innovation, APAC
Genesys
New for 2025
Omnichannel Contact Center
Omnichannel is now a strategic necessity to meet modern customer demands
AI Agents
Agentic AI autonomously engages, learns, and adapts to customers in real-time, offering proactive solutions that can increase satisfaction and retention
Our Partners
All Access is trusted by
All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out what's coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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