The metrics you need to measure for CX success in 2025
Join this interactive webinar to uncover best practices for CX measurement and drive customer centricity in 2025
Learn how to identify the critical metrics for measuring and improving CX in 2025
In a customer-centric world, delivering an exceptional customer experience is paramount to business success, yet practitioners still face challenges when measuring and communicating the success of their CX initiatives. In fact, CX Network’s research found 63 percent of practitioners know CX delivers benefits to their organizations that go unmeasured.
Now that your 2025 plans are set, it’s time to plan how you will measure their total impact and returns.
Following on from the CX Network report Benchmarking contact center efficiency: Key metrics and best practices, this interactive webinar will inform CX practitioners on how to measure performance, select and analyze essential metrics and implement best practices for optimizing operations and improving customer satisfaction.
You can also hear about latest industry trends and best practices to optimize your CX efforts and build lasting relationships with your customers.
Attendees will learn:
- Measure customer satisfaction: Identify and track the most critical CX metrics.
- Embrace emerging technologies: Explore how AI and automation improve operations and productivity.
- Foster a customer-centric culture: Empower employees to deliver exceptional CX.
- Stay ahead of industry trends: Keep up with the latest trends and adopt best practices to gain a competitive edge.
Speaker
Nicole Cable
Chief People & Experience Officer
Blue Zones Health
Nicole Cable is an influential figure in the realm of customer experience, boasting a dedicated LinkedIn following of over 7,000 individuals. With her extensive expertise as a certified patient experience professional, Nicole excels in cultivating meaningful connections.
With a distinguished position as a Chief People and Experience Officer, Nicole possesses invaluable experience in managing remote teams and ensuring the delivery of exceptional customer experiences. Her dedication to excellence has garnered recognition, as she has been honored as one of the Influential Business Women by the South Florida Business Journal in 2023. Additionally, Nicole's contributions to the field have been acknowledged through her inclusion in both the CX Network Inaugural Power List and the CX Leader to Watch List.
Blue Zones Health embraces a philosophy inspired by regions globally recognized for long life expectancies and strong well-being, often referred to as 'Blue Zones'.
Edwin Margulies
Chief Evangelist
Nextiva
Nextiva's Chief Evangelist, Edwin Margulies, is a serial entrepreneur passionate about customer experience (CX), usability, and human factors engineering. Over the course of 45 years, he has authored 18 books, many of which focus on customer satisfaction, including "Mastering the Customer Experience," "How to Audit and Benchmark Your Voice Response System," and the "Web Site Usability Almanac."
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